New MP3 explosive charge was sufficient to seek compensation for the consumer

Zaozhuang city, Shandong province which is not related to testing equipment, vendors can not provide a manufacturer's identification conclusion, consumers remain confused after return



Bought less than a day's digital audio players (MP3) exploded in the process of charging the consumer and operator consultation no avail, common to the city of Zaozhuang City, Shandong Province, Central District Consumer Association request mediation.



Mr. Sun said, according to the consumer in Zaozhuang City, July 25 afternoon, he Pteroceltis Road, Central District of Zaozhuang City in a digital store and spend 290 yuan to buy an MP3. 10 o'clock that night, he was operating requirements in accordance with the instruction manual for charging, around 4 am the next day, surprised to discover that the machine was full, "burst", when the scene is the battery bulging, screen broken body before and after the shell cracking, etc. . Buy a new MP3 how can it happen? With doubt, on July 26 morning, Mr. Sun to find the owner demands the return of the digital store, the other side that the machine was purchased from Jinan an agent office, and why this happened, he was not too sure. Reason and responsibility in the matter can not be ascertained, he can not accede to Mr. Sun's return requirements. Mutual agreement without result, the common to the Central District of Zaozhuang City Consumers Association request mediation.



CASE staff through the process of asking Mr. Sun to use MP3 and observe the machine after that, after charging the battery of the MP3 system breakdown bulging lead to the screen, fuselage cracking, and the exterior, no signs of external impact, the suspect quality of the machine problem. Vendors insist on identification through the manufacturer to determine the attribution of responsibility. Mr. Sun offered to the quality supervision departments were identified. In the afternoon, the consumer association with the help of staff, Mr. Sun took the burst of the MP3 to the quality of Zaozhuang City, Quality and Technical Supervision for identification, the other that no relevant testing equipment and technology, recommended Mr. Sun will be sent to the manufacturer for MP3 identification.



MP3 was sent to the manufacturer, the local consumer association staff had repeatedly contacted seller and asked conclusions, has never been an accurate answer. Until recently, under the auspices of the Consumers Association, the parties reached a settlement agreement, the vendor failed to provide conclusions issued by the manufacturer, agreed to return. Although Mr. Sun received 290 yuan in the purchase section, but conclusions about the MP3 quality is not known, he was confused.



Introduce the CASE staff, product quality and the responsibility to confirm identification of the consumer disputes the difficult issues, consumer rights protection are the "Achilles heel." Some parts of the relevant functional departments of the quality of a commodity does not have to identify the equipment and technology, even if the quality of testing for a few commodities, the high appraisal costs are prohibitive for consumers. Identified in relation to the quality of the goods of consumer disputes, the frequent sellers and manufacturers of both a player and the referee situation, identified by the manufacturer of quality, the consumer association can only make conclusions based treatment suggestions.

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I am an expert from China Quality Digital, usually analyzes all kind of industries situation, such as chenille cotton fabric , cotton velour fabric.